Refund Policy for Lightfunnels
At Lightfunnels, we strive to ensure that you have a satisfying experience with our service. In the event that you need to request a refund, our policy is as follows:
Lightfunnels Subscription Refund Requirements
We allow the use of our Lightfunnels subscriptions for up to 30 days from the date of purchase. During this period, if you find that the service does not meet your needs or is not as described, you are eligible to request a refund, provided that:
- The request for a refund is made within 30 days of the purchase date.
- The service has not met your expectations, is defective, or is not as described.
To initiate a refund, please contact us (support@lightfunnels.com) with a complete description of the issue and any evidence of the defect or misrepresentation.
Refund Timing
Refunds will be processed within 5 business days after we confirm your refund request's eligibility. We will notify you once the refund has been issued.
Cancellation Policy
For cancellations, please notify us at least 5 days before the subscription renewal date. Cancellations after this period, you will not be eligible for a refund for the upcoming renewal period.
Entitlement to a Refund
When a return is made following our policy:
- You will receive a full refund or a partial refund, depending on the circumstances, taking into account any discounts applied at the time of purchase, if applicable.
- Refunds are issued to the original payment method, typically from 5 to 10 business days of the return acceptance.
Processing Returns
Upon receiving your refund request:
- We will assess and respond within 5 days.
- If the return is accepted, you will be notified and refunded accordingly.
- If not, we will provide an explanation, and you may be offered a reduced refund or the option to reclaim the item, with shipping costs at your expense.
Exchanges
Exchanges are handled similarly to returns. Indicate your wish to exchange an item during the returns process, specifying the new item desired.
Statutory Rights
Our returns process does not affect your statutory rights. You may be entitled to a refund under certain conditions, such as unsatisfactory quality or fitness for purpose.
For more information on your statutory rights, our Terms and Conditions, or to clarify which rights apply to your purchase, please contact us at support@lightfunnels.com.
Dispute Resolution and Chargeback Challenges
We strive for transparency and fairness in all transactions. If you have concerns about a charge, we encourage you to contact us directly at support@lightfunnels.com to seek a resolution. In the event of a chargeback, we will actively engage in the dispute resolution process provided by Stripe.
Our challenge will be substantiated with comprehensive evidence such as subscription access logs, transaction documentation, and communication records, to affirm the validity of the charge. We adhere strictly to the stipulated procedures and timelines set forth by Stripe and applicable legal frameworks. Decisions on disputes are grounded in our commitment to uphold customer satisfaction while mitigating fraudulent claims.
Additional Information
- Transactions are processed in USD.
- We uphold the highest security standards for payment processing.
- Your personal data is protected in accordance with our Privacy Policy.
For any questions or concerns, please reach out to our customer support team at: Email: support@lightfunnels.com
We reserve the right to update this policy periodically. Please review it regularly to stay informed of any changes.
By purchasing our Lightfunnels subscriptions, you agree to the terms outlined in this policy.